Anger breeds resentment right? I have battled and battled and battled for an entire year and I have now decided that I have to use my strength (and my anger) to let the NHS know that. Because no one should have to fight so hard for care that, in some cases, really can cost lives.
For now I have omitted most of the detail of my complaint, I am giving the PCT the right to reply first. But rest assured you will know more as soon as I hear their take on the whole situation.
Dear Mr [chief exec of the local PCT],
I am writing to complain about the treatment I have received
from [everyone] from January 2011 to present.
In January 2011 I gave birth to my daughter. Prior to her birth I had informed both midwives and GPs of my past history of mental illness.
Following her birth [at least six paragraphs of things that have happened].
The last year has been an absolute living nightmare for myself and my family.
[Here are several paragraphs explaining why].
I would like the following points addressed in the response to this complaint:
[A question about my illness].
[A few questions about the implementation of NICE guidelines].
Along with answers to my questions I would also like:
[For everyone to say sorry].
[Something about standards and effective care].
Please also understand that I am seeking advice regarding [another way of progressing my complaint].
I would like you to carry out a full investigation into my concerns and provide a response in accordance with the NHS Complaints Procedure within 10 days from the date of this letter.
Mrs C [surname].